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Business Technical Analyst - Team Lead

2 - 4 yrs
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Not Disclosed by Recruiter Openings: 2 Posted 12 days ago Job Applicants: 259 Job Views: 410

Job Description

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    Major Roles and Responsibilities:
    • Use analytics and business judgment to identify, prioritize, structure and solve complex business problems.
    • Proactively identifying and documenting business requirements from key business stakeholders.
    • Analyze business and user requirements, business system capabilities, workflow, and functional limitations, procedures, and problems to automate or improve existing systems (e-Commerce, ERP, CRM, CMS and others).
    • Document the functionality of existing and new business systems, business models and the flows of data.
    • Work closely with the Technical, Business and Operations teams to implement solutions and enhancements that ensure technical compatibility and user satisfaction.
    • Work with Quality Assurance to ensure timely and comprehensive review and analysis of test cases, test plans, and general strategy.
    • Keep up-to-date with applicable technologies as well as developments in the IT sector.
    • Proactively identifying and documenting business requirements from key business stakeholders.
    • Conduct in-depth and detailed oriented based business analysis.
    • Work in partnership with IT teams to define business solutions that deliver functional and nonfunctional requirements.
    • Create, prioritize and own feature backlog.
    • Writing Functional requirement documents and creating wireframes effectively with various stakeholders.
    • Demo the features to stakeholders/customers and collect feedback.
    • Will be responsible to fulfil the customer requests and timely customer issue resolution.
    • Will be the primary contact between the business owners and customer contacts
    • To work on different Inhouse applications/tools & on Google doc,sheet.
    • The candidate must be open to work in night shift
    • The candidate must be available to join in 20 days max
    • If interested, please apply on the job posting

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Team Leader -(Technical)

Employment Type: Full Time, Permanent


team leading client support business technical analyst
Company Profile:

Searce Cosourcing Services Pvt Ltd

Who we are?
Searce is a Cloud, Automation & Analytics led business transformation company focussed on helping futurify businesses. We help our clients become successful by helping reimagine 'what's next' and then enabling them to realize that 'now'. We processify, saasify, innovify & futurify businesses by leveraging Cloud | Analytics | Automation | BPM.
What we believe?
Best practices are overrated
Implementing best practices can only make one 'average'.
Honesty and Transparency
We believe in naked truth. We do what we tell and tell what we do.
Client Partnership
Client - Vendor relationship: No. We partner with clients instead.
And our sales team comprises of 100% of our clients.
How we work?
It's all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.
Humble: Happy people don't carry ego around. We listen to understand; not to respond.
Adaptable: We are comfortable with uncertainty. And we accept changes well. As that's what life's about.
Positive: We are super positive about work & life in general. We love to forget and forgive. We don't hold grudges. We don't have time or adequate space for it.
Passionate: We are as passionate about the great vada-pao vendor across the street as about Tesla's new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.
Innovative: Innovate or Die. We love to challenge the status quo.
Experimental: We encourage curiosity & making mistakes.
Responsible: Driven. Self motivated. Self governing teams. We own it.
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Lavanya Pandey Analyst- Talent Acquisition searce logistics analytics llp

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