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Job Description

 
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    IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English - language testing and training. We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life - changing opportunities. For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe. If you share our passion in helping people to pursue their dreams
    through education and thrive in an innovative agile digital
    culture, then come and join us as we undergo our digital revolution.

    Responsibilities:

    Handling outbound calls

    Speaks professionally

    Respond to basic student queries

    Have basic understanding of education industry

    Research required information using available resources

    Handle and address customer complaints / issues

    Classify the calls based on their importance as per defined
    criteria

    Identify and escalate priority students

    Follow up customer calls where necessary

    Requirements:

    Bachelor (or above) qualification

    1 - 2 years of call handling experience with at least 6 months in an outbound experience in call centre

    Proficient in relevant computer applications

    Knowledge of customer service principles and practices

    Customer service experience

    Knowledge of administration and clerical processes

Salary: Not Disclosed by Recruiter

Industry: Education, Teaching, Training

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Other Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

IDP EDUCATION INDIA PVT LTD

IDP Education is a world leader in international student placement services. Our global network of 89 offices helps students from 30 countries to study in Australia, Canada, New Zealand, the USA and the UK.

IDP Education Ltd is an ASX listed company that is 50% owned by 38 Australian universities. For more than 45 years, IDP Education has played a major role in international education.
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