CN – Strategy – MC C&C Services- SFDC – 11

3 - 6 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 40 days agoOpenings: 1Job Applicants: 28Job Views: 70

Job Description

Key Responsibilities of the Role:
Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space
Conduct CRM Marketing capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client
Business requirements analysis , process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution
Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation
Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them.

Experience

Bachelor s degree in related field or equivalent experience. MBA is preferred
One or more certifications in SFDC -Marketing cloud (good to have in additional SFDC Certifications)

CRM Functional Consultant with 2 years of experience in Marketing cloud implementation (4 years of total CRM implementations experience) with deep functional, industry and client facing experience

Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional team

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:System Design/Implementation/ERP/CRM

Role:Outside Technical Consultant

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:MBA/PGDM - Marketing

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:43749

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