CN – Strategy – MC – C&C Services SFDC – 9

3 - 6 Years
Bengaluru
Not Disclosed by Recruiter

Clicking apply will take you to the company’s website

Posted: 12 days agoJob Applicants: 55Job Views: 174

Job Description

The Customers & Channels Capability is aligned to the Capability Network division of Accenture and works with our client s services organization. The team provides transformation services across five key offering namely Digital Sales, Service & Marketing; Retention and growth; Field Services; Contact channels and CRM Operations. These services help our clients optimize their cost to serve and improve revenue per customer.

The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages this diversified skill to deliver projects that helps drive quantifiable value to our clients.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help optimize our client s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality

.Principal Duties
And Responsibilities: Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space
Conduct CRM Marketing capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client
Business requirements analysis , process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution
Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation
Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:System Design/Implementation/ERP/CRM

Role:Outside Technical Consultant

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
View Contact Details+

Recruiter Name:HR

Contact Company:Accenture

Reference Id:43786

Apply