Greetings from Nayati Healthcare.
Requirement for Call Centre Executive for our Centralized Call Centre based at Noida.
To handle both inbound calls
To Handle patients queries regarding booking and appointment with the concerned doctor
To transfer the incoming calls to the correct extension.
Proper diversion or handling of calls in case the person is not available.
Customer Feedback Entry in complaint Tracker.
Responsible for calls on IVR
Coordination for patient requirement
Responsible for Daily census
Responsible for her call conversion
Responsible for Web query
Responsible for daily handover report to HOD
Responsible for field Report
Good Communication Skill,Speech Clarity is a must.
Experience in Healthcare is a plus.
5 days working .Rotational shifts for Male Candidates.
General Shift for Female candidates
No Fixed OFF
Relevant Candidates can come directly for interview Monday to Friday between 11-3 PM
Salary: INR 2,00,000 - 3,00,000 PA.
/ Call Centre
Functional Area: ITES
, Customer Service
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent