Qualifications: Graduate - Diploma in Any Discipline
You will be aligned with our Learning and Collaboration vertical and help us in dealing with the end to end Learning and Development activities.
You will be working as a part of Capability Development team which plays a critical component in developing performance process for employees. They are accountable for determining capabilities requiring development within current roles and to progress career aspirations, as well as negotiating effective ways to develop these capabilities by training interventions.
You will be responsible for Training where in as a trainer you will be conducting New Hire training / Floor Performance enhancement programs for the project. Through training programs, you will ensure that new employee training and continuing developmental programs are conducted to enhance overall service center performance. You will need to promote a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.Skills that are required are having coaching/training experience in a BPO/KPO environment.
Good to have skills: Training,Instructional Designing,Good communication skills,Presentation skills,Coaching,Decision Making skills,Active Listening
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Interaction is with peers within Accenture before updating supervisors. Likely has some interaction with clients and/or Accenture management. Minimal instruction on daily work tasks and a moderate level of instruction on new assignments will be provided. Decisions made by you impact your own work and may impact the work of others. In this role the person would be an Individual contributor and/or oversees a small work effort and/or team