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Job Description

 
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    Company: People Interactive (I) Pvt. Ltd.
    Location: Bhopal
    Department: Retail
    Title: Center Manager

    Role:


    The Centre Manager will be completely responsible for the profitability of the particular Centre. He/She will be responsible for generating enquiries, converting them into premium memberships, achieving set revenue targets and ensuring quality of service delivery to customers

    Responsibilities

    1. Creating marketing strategies and business plans along with the Territory / Regional Manager
    2. Doing market mapping for the centre
    3. Leading the centre team in organizing and executing the business plans
    4. Generating enquiries by driving acquisition through lineage advertisements and BTL activities
    5. Converting enquiries to premium memberships through the Sales Advisors
    6. Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories
    7. Complying with all the centre operations processes
    8. Maintaining the upkeep & hygiene of the centre
    9. Ensuring overall smooth operation of the centre
    10. Inculcating good practices, driving motivation, recruiting and retaining team members
    11. Coordinating with the Head Office / HR dept for arranging periodical training for team members
    12. Understanding and analyzing the Shaadi Centre work flow and providing input to improve it
    13. Recording customer feedback appropriately and providing feedback to the Service Advisors and the product
    14. development team Complying for all the processes laid out by various departments (Accounts, Admin, IS, HR etc) and timely
    15. submission of all the statutory reports for centre operations Recommending processes, templates and standards (including escalation procedures) for improving customer
    16. service Suggesting new ways as well as methods and channels to improve Shaadi Centre business and provide better
    17. customer service Analyzing the various touch points with a customer and increasing interaction for generating additional revenue

    Requirements:

    1. Any Graduate
    2. Minimum 1 months of Managerial experience
    3. Experience in revenue generation role is a must
    4. Preferably he/she should have worked in a profit center head position
    5. Candidate with sales experience from Education industry (worked as Center Manager) / Insurance / Telecom / other Financial Solutions industry preferred Team handling experience is a must
    6. Should have ability to work on deadlines, targets and handle pressure situations
    7. Familiarity with the internet & usage of computers
    8. Verbal communication in English and one local language (local language depends on the location of the office)
    9. High level of empathy
    10. At least average writing skills

    Interested candidates can mail your updated resumes on the below mentioned mail id.:

    samrudha.d@peopleinteractive.in

    Perks and Benefits 

    With attractive incentives !!

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: Sales , Retail , Business Development

Role Category:Retail Sales

Role:Branch Manager

Employment Type: Full Time, Permanent

Keyskills

Company Profile:

People Interactive (I) Pvt Ltd.

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands & the world's largest matrimonial service. It was founded with one simple objective to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonials when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 4 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the world's 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the world's most engaging brand on Facebook.
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