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City Head - Operations - Online/ FMCG

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 1170 Job Views: 2500+

Job Description

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    Job Description:

    - End-to-End ownership of operations. Hire, monitor and manage a two-tier team

    - Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %

    - Single point of contact between the ground operations team and the central team. He or she will have to co-ordinate with multiple stakeholders to solve real-time escalations on ground

    - Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence

    - Ability to evaluate and hire key resources within his/her team

    - Training and mentoring team members on a regular basis and give them pointed feedback

    - Transaction audits with detailed performance measurement and providing feedback for improvement to team members

    - Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment


    - 5-10 years of experience in warehouse operations, last mile operations, etc.

    - Managed a two-tier team

    - Successfully executed operations in a high velocity environment

    - Local language proficiency

    Qualifications/Desired Attributes:

    - Education: Graduates, Post Graduates

    - Team management experience

    - Process oriented and Real-time problem solver

    - Ability to work in a high velocity environment with changing goal posts and responsibilities

    - High levels of motivation, energy & drive to achieve targets

    - Basic Excel knowledge

Salary: Not Disclosed by Recruiter

Industry: FMCG, Foods, Beverage

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Permanent Job, Full Time



UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Talent Stock Solutions

Leading Client
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Job Posted by

Aishwarya Hire Senior HR Executive Talent Stock Solutions Mumbai


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