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City Manager - Fulfilment Operation

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 609 Job Views: 2000+

Job Description

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    Roles and responsibilities 

    Bachelor's or Master s degree in related field
    8 to 10 years of experience in an fullfilment department
    5 - years in E - commerce operations environment (like Ekart , GoJava , Delhivery , ExpressB , DTDC , Blue Dart)
    minimum of 3 years' experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility.
    Passion to deliver a delightful customer experience
    Exp as Subject matter expert / Vendor expert
    respective SLA
    Job Summary
    This role is designed to facilitate leadership for the high demanding , fast - paced operations of delivery of health care services in an e - commerce environment. Reporting to the RM / GM - Operations , this role will play a pivotal part in ensuring success of the company s commitment to its customers. Ability to adapt , drive change and deploy new solutions are essentials. Owning up the complete responsibility of customer commitments and SLAs of that city across one or more fulfilment centres. Closely work with procurement , Customer Support , Finance and Marketing teams , the role is expected to drive operational efficiency and deploy new processes , models , and programs aimed at improving key performance metrics around overall service levels and end - to - end order processing.
    Candidate with excellent communication skills , detail oriented approach , passion towards customer service and experience in managing big teams (both internal and external) to drive operations will be preferred.
    Key Responsibilities
    Provide leadership to one or more Fullfillment Centres in a city
    Drive and own the productivity and performance accuracy in operations
    Develop or improve processes to scale up performance metrics and to drive cost efficiencies
    Plan , Execute , Analyse and Improve operations to achieve required productivity and performance metrics
    Identify risks and issues for effective resolution ensuring no impact to service levels
    Implement and manage 3PLs where applicable
    Collaborate with internal stakeholders sales & marketing , procurement , customer support , finance to ensure internal processes / expectations are satisfied
    Ensure operations are completely in control - SLAs , Accounts & Finance , Inventory , Records
    Job Knowledge / Skills
    Ability to understand key metrics , analyse and conclude actions required for process improvements and operational efficiencies; Business and Financial planning experience is preferred
    Ability to develop , test and execute ideas to improve customer experience and operational efficiencies with attention to details
    Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs
    Ability to handle the fast paced and changing priorities with required urgency
    Managing escalations and crisis with exceptional problem - solving skills
    Ability to multi - task
    Locations : -

Salary: Not Disclosed by Recruiter

Industry: Recruitment, Staffing

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Permanent Job, Full Time

Other Keyskills


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Company Profile:


DM Consulting is a dynamic Staffing Agency that connects you to the best talent that you deserve for your business. We know the breadth of industry which was carried by several years of long existence, we are able to cater to multiple needs of clients from a variety of industries and sectors. Our aim is to build a long term association with our clients and this is why we always offer personalized services.
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