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Client Retention Executive

0 - 2 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 20 Job Views: 920

Job Description

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    Client Retention Executive Kolkata West Bengal, India View Client Retention Executive About TruckHall Company Background TruckHall is an integrated platform connecting Transporters, Brokers and Fleet Owners who reach out to the spot market for their daily transportation needs. TruckHall facilitates a hassle- free and convenient truck hiring and load fulfilment process. It is a convenient platform supported with smart vendor discovery tools and supporting customer. TruckHall is one of the fastest growing information exchange platform and is accessed by visitors from across the major mandis located in Eastern India. At TruckHall, we aspire to improve fleet utilization and ship goods faster by creating an efficient information flow. Our transparent and open platform enhances trust, respect and dignity among the transportation community. Our association with some of the leading and respected names in the industry reinforces us as a compelling and lucrative option for transporters, brokers and fleet owners. Efficient: All Inclusive:We want TruckHall to become the part of lives of the players in Transport industry and bring some respect and dignity to an area which is the backbone of all Industries and integral part of Indian Economy. Team: Our team comprises of people who are passionate towards bringing a positive change and make a meaningful impact to the lives of people associated with the Indian transportation industry.Our combined backgrounds comprise technology, industry experience and past start- up experience. Culture: All challenges and fun associated with start- ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours and a fun workplace. TruckHall is looking for dynamic Client Retention executives (Females only) who can assist in growing the business and maintain existing client relationships. The candidate will be responsible for growing the business of TruckHall in a specific region. The candidate will be responsible to follow up with clients to get their daily leads and work closely with the traffic team and key stakeholders of the company. TruckHall operates in an extremely innovative, entrepreneurial, analytical and problem solving work culture. It is important for us that each and every member of the team is fully committed to the mission of the company and believes in getting things done. Requirements: - Bachelors/ Masters degree in any stream - 0- 2years of hands on experience of Client Relations/ Sales/ Operations/ Marketing - Ability to think outside the box - Outstanding relationship development and analytical skills - Well versed with MS Excel - Excellent written and oral communication skills, judgment and decision making skills - Oral Proficiency in one more language other than Hindi/ Bengali and English - Ability to work under continual deadline pressure and ability to understand and coach/ teach others, show high level of ethics and team work Key Responsibilities: - Maintain relationship with existing clients and get daily leads from them - Should have interpersonal skills, excellent customer service and empathy. - Ability to solve problems and have patience to handle critical situations. - Give attention to customer satisfaction. - Ability to handle rejection and ability to meet retention goals. - Co- ordinate with listed vendors for fulfilment of leads. - Generate Reports and MIS and send periodic emails. - Track status of transactions. - Work closely with the directors and traffic team to ensure timely fulfilment of leads.

Salary: Not Disclosed by Recruiter

Industry: Media, Entertainment, Internet

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Other Keyskills


UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:


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