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Client Services Engineer- Information Technology ( IT)

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Not Disclosed by Recruiter Posted 30 days ago Job Applicants: 62 Job Views: 762

Job Description

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    Key Responsibilities:
    1. Work within a cross country team to deliver products and deploy solutions
    2. Support and maintain product installations at client sites
    3. Perform and provide counsel on diagnosis and repair of equipment and systems (both hardware and software) in liaison with engineers across our various offices
    4. Maintain inventory of spare parts as well as track costs incurred for maintenance and repair of deployed systems
    5. Contribute to site-specific documentation and quality assurance information
    6. Develop and contribute to measurements and reporting of performance indicators for site service objectives
    7. Anticipate potential failure modes and propose changes to design and/or process for ongoing improvement of deployed systems at client sites
    8. Ensure customer satisfaction through ongoing interactions with client representatives and system operators

Salary: Not Disclosed by Recruiter

Industry: Courier / Transportation / Freight / Warehousing

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    1. Need 1 Hardware focused & 2 software focused candidates
    2. Must have FIELD SERVICE Experience (NOT desktop support or remote support)
    3. Needs to have Analytical Thinking skills
    4. Experience in Linux products/ working knowledge of Linux is a huge plus
    5. Preferred industries : Any of these : ELECTRO MECHANICAL, Electrical, automation(Industrial automation, logistics or warehouse automation etc), robotics, and maybe Medical devices
    6. ONLY B2B companies
    7. Candidates should NOT exceed 10 years of Total work experience. Candidates having 2 to 5 years of Total work experience are Highly preferred

    1. Diploma / Bachelor in electrical, electronic or mechanical engineering, computer science, or related subject Experience or track record in automation or robotics will be a plus
    2. 2-5 years Experience in a direct client service role . Business Proficiency in English
    3. Troubleshoot problems and communicate effectively across time zones and cultures Comfortable with Linux and Microsoft Operating Systems
    4. Proficient in networking (TCP/IP), databases, programming and scripting languages Availability to travel and be based abroad for extended periods will be a plus Good Customer Intimacy


UG: B.Tech/B.E. - Computers, Electrical, Electronics/Telecommunication, Mechanical, Diploma - Computers, Electrical, Electronics/Telecommunication, Mechanical

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:


They are re-imagining the warehousing & supply-chain industry. They design, develop and deploy advanced robotics systems at warehouses, distribution centers and fulfillment centers. Their expertise in robotics, hardware and software engineering help companies solve operational inefficiencies in their warehouses. With in-house Mechanical, Electrical, Embedded, UI/UX, Software Development and Quality Assurance teams, The client ensures unquestioned quality of all their products.

Founded in 2011, The client has grown rapidly from a two-man team, and today has over 500+ employees. Their robots are increasing efficiency and accuracy, optimizing supply-chains and bringing scalability to over 50 locations across multiple countries in the world. The client is a truly global company with its headquarters in Singapore and offices in India, Germany, Hong Kong and Japan and now expanding in USA, providing 24x7 customer support globally. Over 35% of Their employees work in the state-of-the-art Research and Development centre in Gurgaon, India. Their key clients include major e-commerce players such as Flip kart, Pepper Fry, Jabbing and Sodimac, FMCG giant Hindustan Unilever, and logistics companies such as Kerry Logistics, Araxes, DTDC, Delhi very, Gojavas and Ninja van.

What it is like to work with us?
We are helping companies make their warehouses better. Our products increase and maximize their supply chain potential by not only increasing their overall throughput but by also introducing advanced technology and innovation into their warehouses. We are a team of technical minds, engineering experts, innovators and tinkerers, bringing unparalleled automation to the world's warehouses. People here come from different countries, cultures and diverse backgrounds with broad set of skills to take some of the toughest challenges head on. They work with innovation at its bleeding edge and are passionate about building long-term technologies designed to pioneer the field for the coming decades. Advanced intelligence, state-of-the-art engineering and unparalleled technology are at the core of our specialized products
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