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Configuration Owner - Salesforce Field Service Management

10 - 16 yrs
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12,00,000 - 22,00,000 P.A. Posted 14 days ago Job Applicants: 33 Job Views: 246

Job Description

 
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    We are now looking for a Configuration owner- Salesforce Service cloud, Customer service & Maintenance Applications

    Job description:

    Skills, Education and Experience

    • M.Sc. degree or equivalent
    • Minimum professional experience 12 years with minimum 8 years in Salesforce
    • Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation
    • Experience in Marketing Cloud will be an added advantage
    • Knowledge of Heroku platform is a plus
    • Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.
    • Should possess Salesforce App Builder and Developer certification(s) . Other Salesforce certification(s) are an added advantage
    • Demonstrated track record of clear achievements from previous positions held
    • Experience with ITIL processes
    • Experience in leadership and matrix organizations
    • Experience with supplier collaboration / collaboration with AMS partners
    • Experience in working in international environment with stakeholders distributed globally
    • Excellent stakeholders communication skills (both written and oral)
    • Excellent Change Management skills
    • Analysis and Problem solving
    • Excellent collaboration and communication skills in English

    Main responsibilities:

    • Owns the technical solution and related configuration within his/her area of responsibility
    • Accountable for technical designs and implementation prior to build or changes in production
    • Controls that all changes are recorded, and that change management process is followed
    • Defines together with Solution design owners the optimal configuration with maximal utilization of out-of-the-box functionality (vs KONE-specific customization)
    • Gives guidance to external parties in implementing technical solutions (configuration and custom code)
    • Owns technical documentation related to solutions he/she is responsible for
    • Works closely with development and operation teams
    • Establishes configuration and development guidelines & supports process development in areas he/she is responsible for
    • Supports in defining data model & and controlling data integrity for the solutions he/she is responsible for 
    • Supports AMS (Solution Lead) and KONE Service/Change/Release Managers in problem management
    • Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility
    • Supports solutions license management 
    Contact Person:
    Saranya Sankar
    s.saranya2@kone.com

Salary: INR 12,00,000 - 22,00,000 P.A.

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Project Management

Role:Project Manager-IT/Software

Employment Type: Permanent Job, Full Time

Keyskills

salesforce field service lightning Service Cloud products Marketing Cloud SAP IoT Salesforce App Builder ITIL processes Problem Management

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

KONE Elevator India Pvt. Ltd

Kone Corporation We are into manufacturing elevators, escalators. We have been into this industry since 1910. We have our head quarters in Helsinki, Finland. We are Globally 4th position in Elevator Manufacturing. We have achieved 4.6 billion euros turnover (globally). We have been operating in 50 countries in the world. We have 34800 employees working in KONE Corporation. Kone India (P) Ltd We are a 100% subsidiary of KONE Corporation, Finland. We have been into this industry since 1984. We have our head quarters in Chennai. We are No.1 position in Elevator Manufacturing. We have 44 branches in India. We have approx. 2700 employees working in Kone India
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Job Posted by

Saranya Sankar Recruitment Executive KONE Elevator India Pvt. Ltd Chennai

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