Support Engineer in the ALM Team acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Enterprise Customers, including issues escalated to the highest levels of Management. You would be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
A Support Engineer for this team primarily works with external developers (Customers) who use Azure Technologies with their applications developed in multiple platforms.
Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes and troubleshooting steps
Effectively communicating with customers and stakeholders
Identify, confirm, escalate bugs and provide appropriate alternate implementations/ techniques in Microsofts products reported by external developers.
Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
Strong troubleshooting and problem solving skills
Prior Experience in DevOps preferably with Visual Studio Team Services(VSTS) and Team Foundation Server.
Knowledge on Visual Studio Test, PowerShell and CI\CD tools like Jenkins, Maven, Octopus Deploy, Team City etc., would be an added advantage.
Identify current knowledge deficiencies/training needs, as well as potential future needs.
Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
Good Knowledge on Operating System Fundamentals.
Experience of minimum of 4 years in the technical environment mentioned above is desirable
Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.
Good English Communication Skills - Spoken and Written (including technical writing)
Excellent customer Service skills and effective learning skills
Send your updated Resume to firstname.lastname@example.org asap.
Willing to Work in shift (6:00 Pm- 3:00 AM): Yes or No
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Desired Candidate Profile
Please refer to the Job description above
View Contact Details
Microsoft India (R and D) Pvt Ltd
Microsoft India(R & D) Pvt Ltd
IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines
and Terms and Conditions
for more comprehensive information on this aspect.