Contact Center Technology Operations

1 - 4 Years
Not Disclosed by Recruiter

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Posted: 7 days agoOpenings: 1Job Applicants: 111Job Views: 289

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Contact Center Technology Operations
  • Good To Have Skills : Cisco Identity Service Engine (ISE)
  • Job Requirements : Key Responsibilities : Cisco Contact Center Enterprise product expertise which includes UCCE, CVP, CUSP CUIC Ability to provide trusted guidance to customers operating UCCE , CVP, CUSP IP Telephony Applications Experience with supporting clients with various Cisco Applications: CUCM , Unity , CUSP Experience with troubleshooting Cisco Contact Center Applications , Scripting, Microsoft SQL Skills and Core Competencies Full exposure to resolving customer issues within Cisco Contact Center environments Candidates should
  • Technical Experience : Expertise in UCCE, CVP, CUSP CUIC
  • Professional Attributes : Good communication
  • Educational Qualification : Any graduate

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Telecom Software

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:227217