Customer Care Executive

1 - 4 Years
Delhi NCR
Not Disclosed by Recruiter
Posted: 16 days agoJob Applicants: 3976+Job Views: 8175+

Job Description

Communicate with client customers via web chat to help resolve the issues being faced
Portal navigation and troubleshooting
Ordering support
General functionality inquiries
General account maintenance
Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
Maintain customer records by updating account information
Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €" powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
View Contact Details+

Recruiter Name:Accenture HR Team

Contact Company:Accenture Solutions Pvt Ltd

Email :mansi.khandelwal@accenture.com

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