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Customer Care Executive

2 - 5 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: Less than 10 Job Views: 401

Job Description

 
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    The candidates should have excellent spoken English (US accent would be an advantage) with an equally good understanding of the same.
    The shift timings will be from 5:30 p.m. to 12:30 am IST and 11:30 pm to 6:30 am IST. Saturdays and Sundays will be given as alternate off with the shift timings on these days being 8:30 pm IST to 2:30 am IST.
    Transportation will be provided by company.
    Snacks & Tea will be provided by company. Roles & Responsibilities:
    Handle all incoming calls as needed from prospective clients.
    Adhere to the rules and regulations on floor as advised at the time of training.
    Appease an irritated customer, be polite but firm with an annoying one, help a poor speaker communicate his/ her requirements well and assuage the feelings of an unsatisfied customer.
    Maintain good telephone etiquettes. Never cut a call abruptly, talk too loudly or be rude and abrupt.
    Communicate effectively with customers and gather all possible information about their needs. Should question effectively and listen patiently to acquire all details about the problems in any.
    Coordinate with other departments for resolving customer s complaints and fulfilling their requests.
    Escalate customer issues to supervisors where needed.
    Key in the details of the conversations had with the client. Require Skills:
    Excellent English spoken, written, comprehension.
    Good logical and analytical capabilities.
    Query solving and grievance redressal.
    Reporting making basic.

Salary: Not Disclosed by Recruiter

Industry: Recruitment, Staffing

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate

PG:Post Graduation Not Required

Company Profile:

Miracle HR Solution Pvt. Ltd.

Established in the year 2008, Miracle HR Solution is one of the premier Professional Recruitment Consultants in Vadodara which deals with the leading companies across various industries. We specialize in identifying and offering the HR services of competent personnel in different vital functional areas.
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