Job Description

Customer Communication Manager

4 - 8 Years
Gurgaon
Not Disclosed by Recruiter
Posted: 29 days agoJob Applicants: 5831+Job Views: 10308+

Job Description

About the Role  

Nationally lead to manage all postpaid & prepaid communication across all channels (sms /emails/eDMs) for all types of communication (promotion/service). Provide communication support for o New products and services o Circle and all CE/marketing vertical requirements Lead transformational projects for Postpaid & Prepaid to simplify and make the entire communication process more efficient Product/process evaluation from brand/impact perspective Develop style guide for different communication type for consistency/standardization Custodian for Communication Policy & Processes Overall Regulatory guidelines compliance and new norms implementation Best practice creation/ replication/ Projects

Key Responsibilities 

Implementation of new CLM framework Lead projects like Vernacular SMS implementation for Prepaid * Lead projects like Sender ID simplification, New UCC mandate Designing new product communication to achieve maximum ROI Complaint management for postpaid customers Enhance Customer communications Experience (Quality , correctness & relevance of scripts) Own customer communication and policies Benchmark with Telco and Non telco companies to adapt best practices Think consumer out and thus create/modify all comms accordingly. Automation of communication on customer lifecycle events Ensure all new products comply with regulatory and communication policy norms 

Experience & Skills 

General Management Strong Communication skills Leadership qualities Global mindset Enterprising and entrepreneurial Teamwork and collaboration Networking and inter personal skills Consulting, facilitation and selling skills      

Salary: Not Disclosed by Recruiter

Industry:Telecom/ ISP

Functional Area:Marketing, Advertising, MR, PR, Media Planning

Role Category:Marketing

Role:Manager Marketing - Internal / External Communication

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Bharti Airtel

About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 331 million customers across its operations at the end of June 2015. To know more please visit, www.airtel.com
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Recruiter Name:Niteshwar Kumar

Contact Company:Bharti Airtel

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