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Customer Experience and Product Adoption

1 - 6 YearsChennai

INR naPosted: 3 days agoJob Applicants: 524Job Views: 621
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Job Description

A Customer & Product Evangelist (CPE) is involved in the entire lifecyle of a customers' engagement with Naukri Cloud products - right from post sale of the product till the final adoption and its continuing usage. The role involves understanding clients' current recruitment workflows, understanding their pain points in the current/previous processes employed internally and using our Cloud solutions to solve these problems. As a champion of the Cloud products, the CPE will help in extensively training the client on Naukris' Cloud product, capture their feedback on the product, resolve their queries and issues, provide ongoing support and help in complete adoption of the product. Solve for customers and deliver an experience so profound that customers love using our products and services and actively recommend them to others.

As such, the incumbent will own the entire post-sale responsibility and customer experience for the Cloud products of Naukri.

CPE to have a deep understanding of Naukris' cloud products. He/She should be aware of the end-to-end functionalities of these products, the value that organizations derive from these products and how recruitment workflows can be reinvented to save time, increase productivity and improve quality of hire using these products.
To this cause, CPE know in and out of the cloud products and are always upto date about new features and funtionalities being added. Not only Naukri Product, the person would also be aware of all the key competition products, theri features, value proposition and comparison with Naukri Product.
CPE closely partner and collaborate with teams in branch Offices. Learn & understand the customer profile deeply from the account manager & SPOCs. Visit client offices for in-premise demos in coordination with Account Managers / SPOCs and be the single point of contact for all coordination required from the remote / central teams. Participate activity in review by Branch Head & Head -Customer eXperience
CPE will have to interact with different stakeholders in the Client organization and train them onto the product. The stakeholders are varied and will include senior management folks like CHROs or Company Owners, recruiters, Team leads, and even Hiring Managers or Functional Managers in an organization. Also training to consultants who buys Naukri Cloud products.
The success of a CPE is driven by the extent of client adoption (Onboarding & usage) achieved. This includes and is not limited to:
- Involved in the Sales or Pre-sales processes of Technology Products
- Regular calls, meetings or client interactions for product sales or service related discussions
- Training customers on a technology product
- Handling customer queries and issues
Ensure that clients' adoption of the product is not affected or restricted due to ongoing customer issues and queries

About Info Edge:
Info Edge is Indias leading consumer internet company. Our businesses span recruitment (naukri.com & naukrigulf.com), matrimony (jeevansathi.com), real estate (99acres.com) and education (shiksha.com). We were the first dot-com company in India to go public in 2006 and have maintained our market leadership over the past 2 decades.

Here are some quick figures about Infoedge
Revenue 2014-2015: Rs.8061 mil ($ 120 mil)
Market cap: Rs.110 bil ($1.65 bil)
Staff strength: 3,800+
Offices: 48 offices in India and the Middle East
Headquarters: Noida in the National Capital Region (NCR) of Delhi



Salary: INR na
Industry: Internet / Ecommerce
Functional Area: IT Software - eCommerce, Internet Technologies
Role Category: System Design/Implementation/ERP/CRM
Role: Solution Architect / Enterprise Architect
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Info Edge India Ltd.
Naukri.Com
View Contact Details+
Contact Details

Recruiter Name:PritamShah

Contact Company:Info Edge India Ltd.