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Customer Operations- Analyst / Senior Analyst

1 - 6 Years

Chandigarh, Mohali, Panchkula

INR 2,00,000 - 3,25,000 PA.

Openings: 30Posted: 4 days agoJob Applicants: 51Job Views: 202
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Job Description

  • Resolve Customer queries and Complaints
  • Troubleshooting of technical issues related to customer's services
  • Assist the customers on queries regarding their Products and Services via voice
  • Ability to analyze information and evaluate results to choose the best solution and solve problems
  • Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
  • Conduct quality monitoring on voice calls and chats

Perks and Benefits 

Night Shift Allowance

Salary: INR 2,00,000 - 3,25,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Company Profile

eClerx Services Ltd.
eClerx Services Ltd.
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media, entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,000 people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For more information, please visit www.eclerx.com
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Contact Details

Recruiter Name:Palak Sharma

Contact Company:eClerx Services Ltd.

Telephone:9805497073

Email :palak.sharma02@eclerx.com

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Walkin Interview

28 Jan - 29 Jan 9 AM

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