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Customer Relationship Manager - Inbound Process - BPO

1 - 2 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: 96 Job Views: 353

Job Description

 
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    The job involves :

    - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

    - Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

    - Understanding multiple products and processes.

    - Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

    - Roles and Responsibilities :

    - Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/ request and action required. Processing each call / mail / chat in accordance with IL standards.

    - Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

    - Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

    - Ability to understand and handle irate customers

    - Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

    - Ability to achieve stretched targets and able to manage the organization standards

    - Maintain Superior quality service by following organization standards.

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile



    Desired Candidates :

    - Typing speed of 30 to 40 wpm

    - Minimum 1-3 years of relevant experience of Domestic/ international BPO (Preferred)

    - Freshers can also apply who is energetic and flexible to work

    - Strong interpersonal, problem-solving skills and verbal and written communication skills

    - Basic computer knowledge and technical skills.

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Careerz Inn

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