Customer Service Executive – (OMR – Thoraipakkam)

1 - 4 Years
INR 2,00,000 - 5,00,000 PA.
Posted: 28 days agoOpenings: 2Job Applicants: 792+Job Views: 2357+

Job Description

Customer Service Executive - (OMR - Thoraipakkam) 

Job description


  • Follow with customers on feedback calling and provide resolution for the ticket raised.
  • Handle customer issues and register in CRM Portal.
  • Answer the telephone in an agreed manner and within an agreed period.
  • Understand the customer's requirements either communicated via Phone, Fax, Email or Other media.
  • Offer solutions to customer's needs and specification
  • Produce SAP CRM quotations
  • Apply competent knowledge of product features advantages and benefits and be able to professionally represent these to the customer
  • Appreciate the operating system where the product is installed to ensure the best fit of product
  • Professionally dealing with product, price and availability enquiries, literature requests, use of Grundfos Product Centre.
  • Follow up of SAP CRM quotations
  • Follow up and adhere to the business processes
  • Always Behave in a professional manner with customers
  • Work with existing IT systems in a manner that uses the systems efficiently and works to the required standards
  • Keep communication with sales engineers related to opportunities and quotations.

Critical knowledge and experience:

Graduate with 1-3 years of experience in customer service operations/process

ENGLISH, TAMIL & HINDI speaking is a mandate for this role


Customer service (Voice Experience)

SAP Knowledge.

Good in Communication.

Salary: INR 2,00,000 - 5,00,000 PA.

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Grundfos Pumps India Pvt. Ltd.

Grundfos - a name synonymous with high efficiency, high quality stainless steel pumps, around the globe, is easily one of the world’s largest and leading pump manufacturer. With an annual turnover of 12,153 million DKK (approx. 85,000 million INR), Grundfos today is in 45 countries, 56 companies represent the Group.

Grundfos Pumps India Pvt. Ltd. (GIN) was established in 1998. What started off as a liaison office for Grundfos Gulf Distribution in Mumbai in 1997, Grundfos India has expanded by leaps and bounds with Head office, a Warehouse and Service cum Training Center in Chennai and 10 regional offices at Mumbai, Delhi, Bangalore, Kolkata, Hyderabad, Cochin, Pune, Ahmedabad and Vizag.

Grundfos India is also responsible for sales of Grundfos products in Bangladesh, Bhutan and Maldives. Currently, Grundfos India has manpower of 85 and operates with about 70 Distributors and Dealers. Grundfos India achieved a milestone with a Rs. 50 crore turnover in 2004.

In March 2005, after seven years of operation in India, Grundfos India inaugurated a new facility with state-of-the-art corporate office, training, production, testing, and extensive warehousing facilities in Chennai. The new building now located at 118 Old Mahabalipuram Road, Thoraipakkam, Chennai, is the first Gold LEED Certified rating Green building in India.

The future for Grundfos India lies in bringing in new technology to suit the Indian markets and to save the customer and the country enormous energy and replacement costs.
View Contact Details+

Recruiter Name:Balaji Ramachandran

Contact Company:Grundfos Pumps India Pvt. Ltd.