• Do you want to work with

    the Best Bank
    in the World?

    Come, reimagine Banking with us.

  • Do you want to work with

    the Best Bank
    in the World?

    Come, reimagine Banking with us.

  • Do you want to work with

    the Best Bank
    in the World?

    Come, reimagine Banking with us.

  • Do you want to work with

    the Best Bank
    in the World?

    Come, reimagine Banking with us.

  • Do you want to work with

    the Best Bank
    in the World?

    Come, reimagine Banking with us.

Customer Service Manager – Coimbatore

2 - 7 Years
Hyderabad, Ahmedabad, Coimbatore, Jaipur
INR 4,00,000 - 9,00,000 P.A.Posted 19 days agoJob Applicants: 2570+Job Views: 5016+

Job Description

Key Accountabilities: 
Key Accountabilities :
Design and implement processes with limited hand offs
Establish sales audit process to capture any mis-selling
Develop MIS to capture all the key drivers as templated
Design and implement training programmes for the team members
Establish WM service as the best in class unit within the target segment
Establish robust indicators to track service delivery

Job Duties & responsibilities :
Develop and monitor service scorecards for the branch
Develop and monitor SLAs with support units for delivering best in class service
Develop and monitor turnaround times for each transaction and institute processes to track and monitor the same
Implement Customer satisfaction surveys and establish the business at one of the best in the industry
Implement training programs for all team members on customer service, contact management
Track end to end Complaint management and resolution and do root cause analysis where required
Work closely with Sales in marketing program to ensure quality customers education process.
Develop training materials and coordinate training for all staff.
Manage KYC and all compliance related processes in the business
To ensure teams compliance with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering

Salary: INR 4,00,000 - 9,00,000 P.A.

Industry:Banking / Financial Services / Broking

Functional Area:Other

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DBS BANK INDIA LIMITED

DBS - Living, Breathing Asia
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as 'AA-' and 'Aa1' credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank� by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific� by Global Finance. The bank has also been named “Safest Bank in Asia� by Global Finance for seven consecutive years from 2009 to 2015.

DBS provides a full range of services in consumer, SME and corporate banking activities across Asia. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. These market insights and regional connectivity have helped to drive the bank’s growth as it sets out to be the Asian bank of choice. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 21,000 staff, representing over 40 nationalities. For more information, please visit www.dbs.com
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Recruiter Name:Mr. Shankar

Contact Company:DBS BANK INDIA LIMITED

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