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Customer Service Manager

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 328 Job Views: 1500+

Job Description

 
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    Contribute to short and long - term organizational planning and strategy as a member of the management team , effective Team Management thereby ensuring customer satisfaction .

    Manage and improve the effectiveness and efficiency of the service support delivery Team .

    Improve the operational systems , processes and policies in support of organizations mission - - specifically , support better management reporting , information flow and management , business process and organizational planning .

    SPOC for all operational requirement ,

    Satisfying customer queries and follow up on escalated issues .

    Periodic review with customer , Trend Analysis

    Team Integration , coordination and Management

    SPOC for all escalations within the scope of delivery .

    Ownership for IR , RCA , SIP documents

    Mentoring and motivating the Team for better performances .

    Shift Roaster Management , training to the team , recognizing the efforts of the team .

    Drive initiatives in the management team and organizationally that contribute to long - term operational Documentation and Reporting

    Ensuring process adherence by the Team and Maintain Team d cor and discipline on the Operational Floor .



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    additional information

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Salary: Not Disclosed by Recruiter

Industry: Education, Teaching, Training

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

M/s. orange business services

Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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