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Not Disclosed by Recruiter Openings: 1 Posted 20 days ago Job Applicants: Less than 10 Job Views: 77

Job Description

 
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    We are hiring for International Voice process (work from office)

    Excellent Communication skills in English for U.S. Voice Process

    Responsibilities

    Responsible maintaining focus on the customer issue in a fast - paced environment

    Ability to empathize with and prioritize customer needs

    Demonstrates interpersonal skills with a diverse customer base

    Demonstrates conflict resolution , negotiation , and de - escalation skills

    Demonstrates ownership to resolve challenging customer issues , escalating when necessary

    Ability to determine customer needs and provide appropriate solutions

    Communication Skills:

    Excellent communication skills (written and verbal)

    Ability to communicate correctly and clearly with all customers

    Excellent documentation skills

    Good comprehension skills ability to clearly understand and state the issues customers present

    Ability to concentrate follow customers issues without distraction to resolution

    Good composition skills ability to compose a grammatically correct , concise , and accurate written response

    Work successfully in a team environment as well as independently

Salary: Not Disclosed by Recruiter

Industry: Strategy, Management Consulting Firms

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Team Management Services

Started in 2006 , Team Management Services (TMS) was incepted with the sole aim of helping clients face and solve their complex problems. TMS took on immense new responsibilities from helping MNC???š?????s setup complete operations to helping smaller organizations scale up to meet their goals
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