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Customer Support Engineer

2 - 5 yrs
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Not Disclosed by Recruiter Posted 17 days ago Job Applicants: 440 Job Views: 418

Job Description

 
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    We are looking for a bright Technical Support Engineer to provide enterprise level assistance to our customers. This technician will provide support via phone, web, email, chat and other channels as required.

    Responsibilities
    Taking ownership of customer issues reported and seeing problems through to resolution
    Conducting product walk through and providing resolutions to customers queries on the MindTickle product
    Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
    Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    Provide prompt and accurate feedback to customers
    Ensure proper recording and closure of all issues
    Prepare accurate and timely reports
    Document knowledge in the form of knowledge base tech notes and articles.

Salary: Not Disclosed by Recruiter

Industry: Internet / Ecommerce

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Requirements
    Good in problem analysis, troubleshooting, requirement analysis
    Solid verbal, written, presentation and interpersonal communication skills
    Fast learner and can pick up new technologies
    Capable of working on a cross-functional team to solve business & tech problems
    Willing to work in US shift.
    Ability to make complex technical matters easy-to understand even for non-technical people
    Highly driven individual with an execution focus and a strong sense of urgency
    Self-directed and resourceful / entrepreneurial experience and attitude
    High level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality
    Handle details accurately and in a timely manner

    Good to have
    2+ years experience in Customer Support within an enterprise software organization
    Knowledge of SaaS business model, SaaS technologies, and related applications
    Knowledge with web development technologies (JavaScript, HTML, CSS) a big plus
    Proven time management skills in a dynamic support environment
    A background in engineering or support.

Education-

UG: B.Tech/B.E. - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

MindTickle - Startup

MindTickle is world's leading SAAS platform for sales readiness founded in 2011 by graduates of IITs, ISB & Stanford. Today, our rapidly growing team consists of 250+ people working from Pune & California. We are proud to be one of the very few category-defining Indian companies that has made a global mark. In addition, we are funded by top Silicon Valley investors, like - Canaan partners, NEA, Accel partners and Jyoti Bansal (founder, AppDynamics)
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