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Customer Support Executive

Darshan Soft-Tech Pvt. Ltd
1 - 6 yrs
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2,00,000 - 3,00,000 P.A. Openings: 2 Posted 7 days ago Job Applicants: 60 Job Views: 386

Job Description

 
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    The Workplace

    We encourage team collaboration and provide excellent meeting facilities, with the latest technology and practices.We believe that if you create work environments that allow people to feel inspired, it will attract better people and bring success to an organisation. This is why we have invested a lot into our workplace and will always continue to do so.


    The Job

    • Creating and linking online orders to the appropriate account in the system and processing it on time with accuracy.
    • Working on regular basis with Customer Service team for order refunds, re-sends, charge backs and payment disputes and support accounts team for payment related queries.
    • Deal with courier companies for shipping queries and claims.
    • Creating weekly and monthly reports for Customer service performance.

    The Benefits

    • Established company with great financial stability.
    • Fast personal and career development.
    • World class training.
    • International travel opportunities.
    • Service recognition awards.
    • Market leading salary packages.
    • Five days working in a week.(Monday-Friday).
    • Accomodation facility for staff.
    • Regular social activities.
    • Management developed from within.
    • Unrivalled team working dynamics.

    To Apply

    If you believe that you could help us, we would love to hear from you! Please send your CV together with a covering email that tells us why you would make the ideal candidate.

Salary: INR 2,00,000 - 3,00,000 P.A. Plus Bonuses

Industry: IT-Software / Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

chargeback dispute complaint risk investigations compliance investigations fraud investigations

Desired Candidate Profile

    What are we looking for?

    • Excellent English language skills (spoken and written).
    • Experience of Customer Service 1-2 Years.
    • Good knowledge of MS Office, Internet and e-commerce sites.
    • Good Communication.
    • Ready to work in UK shift.
Company Profile:

Darshan Soft-Tech Pvt. Ltd

Established in India in 2006 as a start-up, the company works exclusively with clients in the UK and Australia. We offer a whole host of services to our clients from our office in Vadodara from accounting through to retail design and full-scale e-commerce. We have built a strong reputation as an employer by ensuring that our people get training, development and progression.

Very seldom do we bring in management from outside - instead we prefer to build from within. We look for intelligence, a strong work ethic and a great attitude and we, in turn, reward our people with excellent remuneration and future prospects. With us, you are not just a number but a key player irrespective of your role, department or seniority.
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Job Posted by

Neetu Singh Company Recruiter Darshan Soft-Tech Pvt. Ltd GUJARAT

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