As a Customer Support Specialist, you would interact directly with our Customer Base in a Post-Sales scenario to answer questions, provide assistance and resolve issues. Internally, you will work closely with various teams such as Operations/QA and Development to escalate situations as necessary and/or obtain appropriate direction/assistance.
- 5+ years of experience in a Post-Sales Customer Support role
- Excellent Communication and Interpersonal skills
- Flexible with work hours
- Experience with debugging, tracing and working around Networking and Operating System issues
- MAC : Ethernet
- DHCP, Routing, TCP/IP, UDP
- VPN (such as Openvpn)
- FireWall, DPI and other middle boxes
- FTP, Samba
- NFS, CIFS, iSCSI
- Basics of drivers / kernel
- Performance bottleneck detection for networking & storage
- Basic integration knowledge of MAC, Windows
Salary: Not Disclosed by Recruiter
Industry: IT-Software, Software Services
Role:Associate/Senior Associate -(Technical)
Employment Type: Full Time, Permanent
UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
IP Core Solutions (India)
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