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Customer Support ( Voice Process & Day Shift)- NSEZ Phase II, Noida

2 - 5 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 1 day ago Job Applicants: 39 Job Views: 528

Job Description

 
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    This is a blended profile between sales and customer support. The job will be split between providing support to existing users while generating new business from inbound leads.

    Customer Support

    • Respond to customer queries and issues over call/email/chat
    • Help Desk ticket management
    • Build product knowledge for support & sales purposes
    • Capture & share customer feedback
    • Solving customer issues while working with cross functional teams
    • Work within the SLAs and strict timelines

    Sales

    • Connect with inbound leads within SLA
    • Sales CRM management
    • Generate opportunities by identifying needs and understanding budget
    • Strong analytical and negotiation skills
    • Ability to schedule and give product demos via Gotomeeting,join me etc
    • Achieving monthly and quarterly targets

    Competencies required

    • Good written and verbal communication skills. (voice trained preferred)
    • Should be Graduates in any stream or 10+2, 10+3 with min 3-5 years exp
    • Prior experience of MEO/APAC market will be preferred

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: Other

Role:Other

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

ProProfs.com

We operate two leading websites: ProProfs.com & Marriage.com

ProProfs.com is a leader in online education providing tools for training & assessment.

Marriage.com is a website focused on marriage and relationships and were working to make it the world's leading relationship advice community for married couples.

We are visited by millions of users each month for our popular tools such as its quiz maker, survey maker & training maker. The site hosts 1,000,000+ pieces of content in 90+ languages, and is a leading platform for online quizzes with the world's largest library of professional tests & quizzes.

ProProfs products are used by many Fortune 500 companies such as Sony & Dell, along with users from leading educational institutes like Harvard & Yale.ProProfs is privately held, headquartered in Los Angeles, California.

You can read more about us at:

http://www.proprofs.com /about.shtml

You can glance through our Offices at:

http://www.proprofs.com/about /india-offices/
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