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Customer care Associate for Email/chat Process

1 - 2 yrs

Time and Venue

5th April - 13th April , 10 AM onwards

Delta 1 2nd floor, Giga Space Tech Park, Opposite East Court, Viman Nagar-Pune. Except Sunday 10AM to 5PM SPOC: Sushil Kulkarni/ Ruchi (view on Map)

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Not Disclosed by Recruiter Openings: 30 Posted 21 days ago Job Applicants: 948 Job Views: 2000+

Job Description

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    Urgent opening for Backend Email-Chat Process with Tech Mahindra at Viman Nagar, Pune Location

    No of Positions : 30

    Associate Customer Support: Domestic Blended Process

    Any Graduate with 1 year BPO or customer Centric role with Good written & verbal communication skills in English

    Work location: Tech Mahindra, Giga Space, Viman Nagar
    Knowledge & Skills Required

    Good communication skills in ENGLISH (written & Verbal), HINDI, MARATHI

    Ability to use a desktop computer system

    Role is to take feedback from customers on service ratings provided.
    Handling the premium customer of entire India or particular circle.

    Responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
    Responsible to provide end to end complete resolution to customer concerns.
    Interfacing with various departments to provide satisfactory resolution to the customers

    Note-Please carry 1 copy of resume along with ID Proof at the time of interview

    Venue Details.

    Delta 1 2nd floor, Giga Space Tech Park, Opposite East Court, Viman Nagar-Pune.

    SPOC: Sushil Kulkarni / Ruchi
    Contact No- 8888870017

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:


Tech Mahindra Ltd
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Walkin Interview

5th April - 13th April 10 AM
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Anand Rajurker Company Recruiter Tech Mahindra Ltd Pune

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