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DGM - FMS - Leading IMS Company - Mumbai

15 - 22 YearsMumbai

INR 14,00,000 - 22,50,000 P.A.Posted: 33 days agoJob Applicants: 505Job Views: 463
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Job Description

undertakes service delivery management of multiple client projects
manages the teams of project, sustainment & service leaders, coordinators and technicians to ensure delivery is to budget, to specification, on time, and to customer satisfaction
actively manages the relationship with the client covering all the commercial, risk and opportunity development aspects of the services provided
has accountability for delivering services as per contract and to the client satisfaction
acts as an escalation point for the customer and works with Senior Service Managers from Outsourcing service lines to ensure that service provision meets both SLAs & expectations
manages any delivery units including the people and services delivered, ensuring the services are consistently and efficiently provided, using best practices to be of an appropriate quality to meet contractual obligations and that all targets are met.
will show clear dedication and commitment to individual business objectives and responsibility to the group as a whole.
will actively promote the group's image capability and resources to the external environment.
will generate innovative solutions for delivering services and introduce new tools and technology to support this.
works with the Account Management team to support targeted account growth and with the Finance Controller on P&L management and improvement.


Salary: INR 14,00,000 - 22,50,000 P.A.
Industry: IT-Software / Software Services
Functional Area: IT Software - Network Administration, Security
Role Category: Senior Management
Role: Program Manager
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

Sound knowledge on End User Support, Server Support, Asset Management, AV & Patch Management, Incident; Problem; Change Management etc.
Experience in managing delivery teams of various sizes and scope in a matrix environment (may include staff, consultants, and vendors) - ability to form, build and manage effective teams and hold teams accountable for results.
Sound knowledge of finance and project cost-accounting principles and practices with demonstrated experience with managing project budgets.
Strong experience with and knowledge of Microsoft Office, SAP CRM, SharePoint, VISIO and Microsoft Project, Strong understanding of ITIL and CMM.
Well-developed people management skills sufficient to oversee a professional services group. Prior management of unionized staff is not mandatory but is desired
Proven leadership, coaching and resource management skills sufficient to lead and motivate a workforce faced with significant change.
Solid impact and influencing skills, including organizational navigation skills suited to a fast-paced changing environment.
Excellent written and oral communication and presentation skills.
Excellent conflict resolution and negotiation skills.
Ability to build and maintain productive and collaborative working relationships with internal/external stakeholders.
Business Process knowledge with a view to continuous process improvement



Company Profile

Hector and Streak Consulting Pvt Ltd
IMS Company
View Contact Details+
Contact Details

Recruiter Name:umasankar

Contact Company:Hector and Streak Consulting Pvt Ltd

Telephone:02261717703

Email :hr33@hectorandstreak.com

Reference Id:umasankar

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