undertakes service delivery management of multiple client projects
manages the teams of project, sustainment & service leaders, coordinators and technicians to ensure delivery is to budget, to specification, on time, and to customer satisfaction
actively manages the relationship with the client covering all the commercial, risk and opportunity development aspects of the services provided
has accountability for delivering services as per contract and to the client satisfaction
acts as an escalation point for the customer and works with Senior Service Managers from Outsourcing service lines to ensure that service provision meets both SLAs & expectations
manages any delivery units including the people and services delivered, ensuring the services are consistently and efficiently provided, using best practices to be of an appropriate quality to meet contractual obligations and that all targets are met.
will show clear dedication and commitment to individual business objectives and responsibility to the group as a whole.
will actively promote the group's image capability and resources to the external environment.
will generate innovative solutions for delivering services and introduce new tools and technology to support this.
works with the Account Management team to support targeted account growth and with the Finance Controller on P&L management and improvement.
Salary: INR 14,00,000 - 22,50,000 P.A.
/ Software Services
Functional Area: IT Software - Network Administration
Role Category: Senior Management
Role: Program Manager
Employment Type: Permanent Job, Full Time