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Delivers Process/product - Trainer

2 - 7 Years

Kolkata

INR 1,50,000 - 4,50,000 PA.

Openings: 2Posted: 17 days agoJob Applicants: 93Job Views: 229
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Job Description

Job Summary : Responsible for conducting process training, process knowledge tests and training to bridge the process gaps of associates and updating of new process requirements, identify the learning gaps of associates and plan training to address the same.

 

Broad Responsibilities/Major Deliverables

§ On time accurate delivery of Training

§ Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program

§ To be a lead trainer for at least three modules and be a back up trainer for others.

§ Calibrate regularly with Operations and understand the changing requirements

§ Generate training related MIS

§ Update /Create Manuals whenever required

§ Assist trainees through nesting period to make them competent enough to start production

§ Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.

§ Awareness of access rights to information & information systems.

§ Reporting information security incidents including but not limited to suspected viruses immediately.

§ Ensure that critical data in the folders where it can be backed up & same is informed to Technology


PERSON SPECIFICATION:

 

Qualification: Should be a graduate

 

Experience: Should have 3 years experience in training

 

Age: No Bar

 

Attributes:

Candidates with excel and power point knowledge will be given preference

Strong presentation Skills

Process & Quality Orientation

Must be fluent in English, Hindi & Average proficiency in vernacular language as per location

 

Aptitude: Computer Savvy, Interest & passion for Training.

 

Key Competencies: Process driven, Innovative, Strong communication and Interpersonal skills. 


Name-  Shirish Shekhar

Mobile: +91- 9279050065 

Address -   Kredent Tower J 1/14 , Block- EP&GP Block Sector 5, Salt lake Kolkata 700091



Salary: INR 1,50,000 - 4,50,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Training
Role: Technical/Process Trainer
Employment Type: Full Time, Permanent

Desired Candidate Profile


Education:UG -Any Graduate

Company Profile

CONNEQT BUSINESS SOLUTIONS LIMITED
Conneqt Business Solutions is a subsidiary of Quess Corp., India's leading business services provider. Quess is committed to providing a world-class customer experience while continuously working towards creating better lives..

As one of the leading business process services companies, it is this very ethos that we strive to live up to, each day.

The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add great value to our lives, but it gets equally challenging to manage and stay up-to-date with them.

We work closely with our clients to understand their businesses, products and services - and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans with our extensive delivery footprint, launching products at a pace faster than ever - while never letting customer satisfaction drop, being there for their customers 24x7, extending citizen services at a scale never seen before, or, boosting collections through a mix of persistence, process and technology, Conneqt Business Solutions has time and time again delivered on the diverse expectations of its clients.

At Conneqt Business Solutions, we value and respect our client's business and brand, as much as we value our own. We see every customer interaction as an opportunity to represent our client's brand with pride, enhance the client's value in their customer's lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other's ambitions and aspirations.
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Contact Details

Recruiter Name:Satya

Contact Company:CONNEQT BUSINESS SOLUTIONS LIMITED

Email :mintu.kumar@conneqtcorp.com

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