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Delivery Manager - Telecom Operations (bpo)

12 - 18 YearsPune

Not Disclosed by RecruiterPosted: 2 days agoJob Applicants: 1408+Job Views: 6596+
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Job Description

This position is on the roles of Mphasis Limited and will be based out of Pune.

Title - Delivery Manager

The Leader would be responsible for ensuring the operations are carried out as per the required SLAs, 

Role Description

The Business Leader will be a key member of the team responsible for the execution & management of Operations and for providing subject matter expertise and oversight for one or more lines of business for the client.
The candidate needs to have an in depth knowledge of the Telecom domain.
The ability to communicate effectively verbally and in writing to support the maintenance of the program, as well as, strategic direction and goals of the firm is critical.
He/ she needs to have experience in managing large teams delivering various BPS for telecom clients, as well as be able to demonstrate having led initiatives and projects to enhance the service delivery capabilities.
he/ she should be able to lead and guide the business teams to enhance quality of service delivery.

Must have experience:
Overall 12-14+ years of in BPO/ BPS industry and 5 to 7 years of managing diverse telecom portfolio and teams delivering Business Process services across the voice and back office services in a senior leadership role.
Managing teams in a BPO environment is essential

Academic Qualifications
Graduation
MBA will be an added advantage

Key competencies required
Strong analytical skills
Working in a team environment
Time management and ability to focus on task at hand
Excellent communication and interpersonal skills required
Detailed knowledge of call center and back office operations


Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Service Delivery Leader
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile



PG - Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization

Company Profile

Mphasis Limited
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
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Contact Details

Contact Company:Mphasis Limited

Walkin Interview

15 Jan - 16 Jan 12 PM

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