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Dell Hiring Fresher for Technical Support Process! 17th & 18th Jan

0 - 0 yrs

Time and Venue

17th January - 18th January , 12 PM onwards

Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002 (view on Map)

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Not Disclosed by Recruiter Posted 3 days ago Job Applicants: 2500+ Job Views: 19000+

Job Description

 
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    Why Work at Dell?

    Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.


    Title Technician Technical Support

    Role Overview

    • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software


    Role Responsibilities
    • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
    • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
    • Responsible for OOW, Total solutions, YTT and In warranty extension sales.
    • Performs work in accordance to standardized policies and procedures.
    • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
    • Documents problems in the support solution database for diagnostics and solution implementation.
    • Ensure proper escalation procedures are followed.
    • Responsible for customer satisfaction through effective handling of customer problems.
    • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

    Requirements

    • Graduate Fresher can Apply(Except MCA/M.Tech)
    • Undergrad with 1 year of International Call Center Voice experience
    • Should be willing to work in shifts in a 24 x7 work environment
    • Should be residing within Transport Boundaries
    • Excellent telephone soft skills & thorough telephone functional skills
    • Ability to handle stressful situations.
    • Ability to deal professionally with irate customers.

    Preferences
    • Good Knowledge of PC Hardware/Software for desktop & portable systems
    • Any relevant Certification/Technical Qualification


    Interview Venue : Dell International Services, Vipul tech Square, Opp Central Park, Sector Road, Sector-43, Gurgaon - 122002


    Timings : 12pm - 3pm


    Dates:  17th & 18th Jan


    ***Please carry a Govt ID proof 



Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization, B.A - Any Specialization, B.B.A / B.M.S - Management, B.Pharma - Pharmacy, BCA - Computers, BHM - Hotel Management, Other Graduate, B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:

Dell International Services India Private Limited

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
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Walkin Interview

17th January - 18th January 12 PM
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Job Posted by

Manish Pande Company Recruiter Dell International Services India Private Limited

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