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Dell Hiring Fresher for Technical Support Process! 26th & 27th March

0 - 0 yrs

Time and Venue

26th March - 27th March , 12 PM onwards

Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002

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Not Disclosed by Recruiter Posted 1 day ago Job Applicants: 3000+ Job Views: 24000+

Job Description

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    Job Title: Technical Support Technician

    Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Gurgaon.

    Dell's world-class customer service doesn't end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem.

    Why Work For Us:

    Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

    Our Employee Value Proposition:

    Our Culture Code unites us and makes us a great family of companies and a great place to work. Its how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

    Role Overview

    Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

    Role Responsibilities

    • Responsible for providing telephone support for customers on operation or maintenance of Dell products.
    • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
    • Responsible for Out of warranty and In warranty solution sales.
    • Performs work in accordance to standardized policies and procedures.
    • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
    • Documents problems in the support solution database for diagnostics and solution implementation.
    • Ensure proper escalation procedures are followed.
    • Responsible for customer satisfaction through effective handling of customer problems.
    • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
    • 0 to 3 years of relevant work experience required.
    • Undergrad with 1 year of International Call Center Voice experience
    • Should be willing to work in shifts in a 24 x7 work environment
    • Should be residing within Transport Boundaries
    • Excellent telephone soft skills & thorough telephone functional skills
    • Ability to handle stressful situations.
    • Ability to deal professionally with irate customers.
    • Good Knowledge of PC Hardware/Software for desktop & portable systems
    • Any relevant Certification/Technical Qualification

    Interview Venue :
    Dell International Services, Vipul Tech Square, Sector - 43, Near Sector 42-43 rapid metro station, Gurgaon - 122002

    Interview Date :
    26th & 27th March
    Timings : 12:00pm to 3:00pm

    **Note - Please carry a resume & valid Govt. ID proof

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization, B.A - Any Specialization, B.B.A / B.M.S - Management, B.Pharma - Pharmacy, BCA - Computers, BHM - Hotel Management, Other Graduate, B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce

PG:Post Graduation Not Required

Company Profile:

Dell International Services India Private Limited

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
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Walkin Interview

26th March - 27th March 12 PM
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