Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere so they can transform the way they work and live.
The Technical Support Technician provides remote technical support expertise (via telephone, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.
- Solves moderately complex customer issues on any product.
- Provides first- or second-level support in the inbound or outbound contact center.
- Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing.
- Routes customers when appropriate to proper support queues.
- May identify opportunities for process improvements that contribute to the achievement of business metric goals.
- Solves problems consistently and completely with minimum supervision.
- Partners with team members to obtain resolutions to complex technical issues.
- First point of contact for customer escalations.
- Performs quality audits.
- Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise-level customers by following documented Standard Operating procedures.
- Prioritizes daily activities based on complexity
- and escalates the issues to the next level
- Solves basic problems for customers and attempts to resolve more complex issues
- Understands support technologies
Essential Requirements :
- Fluent communication skills
- Time management skills
- Knowledge of job associated database, software and documentation
- Problem-solving skills
- Results driven
- Strong technical aptitude and troubleshooting skills
- Any graduate 0-3 year of relevant work experience required
- Undergrad with 1 year of relevant work experience required
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
- Excellent spoken and written English
- Ability to handle stressful situations.
- Goal/Career oriented and self-motivated
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell. Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. Its how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Interview Venue: Dell International Services, Vipul Tech Square, Sector - 43, Near Sector 42-43 rapid metro station, Gurgaon - 122002
Interview Date : 17th June
Timings : 12:00pm to 3:00pm
**Note - Please carry a resume & valid Govt. ID proof