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Deputy Manager Operations

10 - 15 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: Less than 10 Job Views: 1499

Job Description

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    The Deputy Manager should have experience in forecasting or analyzing data against budget figures for billing on a weekly and / or monthly basis. Recording statistics , billed seats and performance levels of the campaign and preparing reports. Handling complex client problems or enquiries regarding staffing , shift patterns , and number of staff required to meet operational demands

    Performance Responsibilities
    Coaching , motivating and retaining staff and coordinating with HR about bonus , rewards and incentive schemes
    Currently working in an International BPO in not less than an AM for 3 years is a mandatory requirement
    Reviewing the performance of the reportees , should be able to identify up skilling needs
    Maintaining up to date knowledge of Industry Developments and plan process improvements

    Results / Insight
    Assist Executive Management in pricing of new business based on historical liquidation rate and cost structure
    Assessing Leaders within the team and manage KRAs along with HR
    Focus on multi - tasking delivery of team
    Managing protocol for maintaining process update and new structure
    Should hold valid passport and be willing to travel

    Graduate / PG Diploma with minimum 10 years of BPO operations experience with 6 years in hardcore inbound operations.

    Institutionalize a strong focus on productivity with improved procedures
    Maintain organizational culture centric business acumen keeping in mind existing employee strength
    Six Sigma Green Belt Certification required and projects on black belts desired
    Provide both onsite and offsite revenue structure to management for comparative analysis

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Permanent Job, Full Time

Other Keyskills


UG: Any Graduate

PG:Post Graduation Not Required

Company Profile:

OnProcess Technology, Inc.

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations ? the flow of people, parts and services following the sale of a product. Since our founding in 1998, we ?ve helped many of the world ?s leading companies optimize post-sale efficiencies, improve revenue and profitability, and deliver exceptional customer experiences. From our early days focused on reverse logistics and asset recovery challenges, OnProcess has been an innovator and pioneer in the development of comprehensive service supply chain optimization programs. Today, our services include everything from revenue enablement, triage and service fulfillment, through reverse logistics, and transportation order management.
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