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9,50,000 - 11,00,000 PA. Openings: 1 Posted 30+ days ago Job Applicants: 1288 Job Views: 393

Job Description

 
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    Roles and responsibilities 

    We are Hiring!!!


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Supervision of Service Partner Operations
    Ensure quality of customer service provided by service partners
    Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
    Assist service partners in educating service engineers about the right attitude for handling customer interactions
    Validate replacement calls and initiate the process from service end
    Assist service partners in stock management for spare parts
    Defect Management and Trade
    Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
    Provide swift response to escalated customer issues raised by trade partners
    Perform periodic stock checks at trade partner go-downs and minimize stock defects and repair costs
    Training of Service Engineers
    Provide engineering solutions to issues faced by Service Engineers
    Guide the service engineers to excel in soft skills and customer interaction
    Provide technical support to build expertise in specific product repairs and new products
    Sales and revenue
    Promote sales of accessories, water products, spare parts and stabilisers to the service partners
    Interface with service quality team and service partners to communicate targets and incentive schemes
    Deliverable
    Quality of Service Partner operations
    Defect resolution for Trade Partners
    Technical support to service engineers
    Sale of accessories and other products
    Key KPIs :
    Maintain service quality parameters
    Drive accessories sales targets, stock management for service partners
    Minimize stock repair cost and defective stock escalations by trade partners

    If Interested, You can directly share your CV at ritu_jakhar_ikya@whirlpool.com .

Salary: INR 9,50,000 - 11,00,000 PA.

Industry: Consumer Electronics, Appliances, Durables

Functional Area: Other

Role:Other

Employment Type: Permanent Job, Full Time

Other Keyskills

service quality technical support customer service executive operations after sales partner customer service field service partner customer service operations customer interaction spare parts customer support service partner

Education-

UG: B.Tech/B.E. - Any Specialization, Diploma - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:

Whirlpool of India Ltd, Global Technology Engineering Center

Whirlpool is the world's leading manufacturer and marketer of home appliances with manufacturing facilities in 13 countries and markets in 170 countries. Whirlpool has Product Development Centers at 14 locations around the world. The Global Technology & Engineering Center (GTEC) at Pune provides design services to many of these development centers across the globe. Whirlpool is looking for passionate and high performing individuals to support the expansion of their GTEC in Pune."
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Job Posted by

Shreya P Manager HR WHIRLPOOL OF INDIA LTD

479 followers

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