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Digital Client Services Manager

5 - 10 yrs
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Not Disclosed by Recruiter Posted 59 days ago Job Applicants: Less than 10 Job Views: 130

Job Description

 
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    JOB SUMMARY The Digital Client Services Manager, Level I will be directly responsible for the daily management of hotel level Search Engine Optimization (SEO) Digital Service programs for a Portfolio of hotels, globally. Programs are focused on providing a comprehensive SEO program with 11 available add ons including services like enhanced SEO, Hotel Website Content, OTA Content, Paid Media, etc. The Digital Client Services Manager, acts as the main point of contact for the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided. Our Digital Service team provides digital solutions for all our Client's hotel s. This centralized in-house team provides individual hotels with a range of digital services, and functions as an agency-like model within the Global eCommerce and Digital Services organization . CANDIDATE PROFILE Education and Experience BS/BA degree from an accredited university in Business Administration, Marketing, Hospitality, or related major. 5+ years of total marketing experience required 2+ years digital marketing experience preferred, experience with hotels a plus. Agency work experience preferred; primarily in a property services/account services role. Desired Skills & Competencies Required: Attention to detail, high energy. Project Management skills with the ability to manage multiple projects simultaneously. Strong Client Services approach. Ability to analyze data across multiple reporting sources and create presentations detailing trends, projections, performance, etc. Proficient in Microsoft Office (excel, word, powerpoint) Digital Marketing Experience comprising of SEO, Paid Campaigns, Website Updates, Google Analytics. Demonstrates self-confidence, energy and enthusiasm. Effective written and oral communications skills, including presentations. CORE WORK ACTIVITIES Managing Work, Projects, and Policies Ensure programs provide a cohesive digital strategy, through the use of search, social content and reporting tactic execution. Manage all program tactics to ensure deliverables are met and executed on-time. Build and maintain long-term relationships with new and existing properties through open communication. Schedules and leads property discovery and reporting calls throughout enrollment period. Manage and implement strategic keyword strategy through optimization of on and offsite tactics. Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to manager when necessary. Interpret reporting trends and proactively communicate performance to hotels in the form of presentations. Monitors the impact of the program and proactively communicates a change in strategy when necessary. Identifies when hotels are up for renewal and proactively solicits re-enrollment. Makes strategic recommendations for additional services/tactics to enhance program to meet property goals. Responsible for onboarding new properties, including contracting, setting program expectations and hosting discovery webinars to gain a deeper understanding of property specific needs. Assists in developing program collateral and presentations to successfully communicate Digital Service program offerings.

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: Travel , Tours , Ticketing , Airlines

Role Category:Ticketing/Travel/Documentation

Role:Travel Agent

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate

PG:Any Postgraduate

Company Profile:

milestone internet marketing pvt ltd

milestone internet marketing pvt ltd
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