Search Jobs

Email Chat / Non Voice / Voice Process / Data Entry- SPOT Offer, BPO

0 - 5 yrs
Apply without registration
1,25,000 - 2,00,000 P.A. Openings: 400 Posted 19 days ago Job Applicants: 51 Job Views: 372

Job Description

 
Send me Jobs like this
    GREETINGS FROM CREATIVE HANDS HR CONSULTANCY

    1.) E-MAIL EXECUTIVE JOB DESCRIPTION!!!! (SALARY: CTC: 12500/- to 14500/-PM)

    1. Handling inbound chat..
    2.Customer Service Professional-(BPO Non Voice)
    3.Handling customer queries and service through chat and email.
    4. Responsible to provide timely and effective resolutions to customers through chats & emails

    Job Title: Customer Care Representative E mail & chat support

    Job Location: Chennai


    Competency Requirements:
    Good communication skills in English (both verbal and written)
    Flair for Customer Service
    Educational Qualification: Any Graduate U.G or P.G or Pending Papers
    Knowledge and awareness in Telecom
    Work Experience: Fresher / Experienced
    Qualification: Any Graduation
    Salary Per Month: CTC: 12500/- to 14500/-PM
    For females Only Dayshift
    For Males Rotational shifts
    Any graduation Can apply 2018, 2017, 2016, 2015, 2014,2013,2012,2011,2010 Fresher and exp can apply

    Any Arts & Science and Engineering graduates (BE/B.Tech) also can apply

    (No Night Shifts for Females)

    Interested candidates can walk-in at the below mentioned details for the interview:

    Walk-in on Monday to Saturday @ Only (Interview Between:10AM-6PM)


    II.) HINDI VOICE PROCESS - Job Description!!!!

    Job Title: Customer Care Representative (Hindi Inbound/Outbound Voice Process)
    Job Location:
    Chennai
    Scope
    Primarily to manage Inbound, outbound and EMail/NonVoice Contact Center Operations for providing support to Airtel Retail Stores for Prepaid and Postpaid products:
    Inbound Desk / Outbound:
    Hotline support to Airtel retail center representatives.
    EMail/SR to be raised for cases which cannot be resolved on incoming call.
    Follow-up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution
    Updating and close looping of issues with respective Airtel retail center representatives.
    Email Desk:
    Response to emails sent by Airtel retail center representatives.
    EMail/SR to be raised for cases which needs inputs and support from backend teams.
    Follow up with backend team (Airtel Circle Team, Managed Services team, IT team etc.)for issue resolution
    Updating and close looping of issues with respective Airtel retail center representatives via emails.
    Service provider needs to support for issues and queries including but not limited to following scenarios:
    AV related issues
    Activation related issues
    NMS related requirements
    Provisioning related
    MNP Cases
    Payment related issues
    Data Issues


    Salary: Sal rage from INR 12000 to 13000 CTC
    Education Qualification: Graduate in any stream
    Experience: Freshers or 6 - 12 months of working experience in Service / Hospitality Industry; Preferred in Call Center
    Language 2 Hindi and Regional Proficiency level (Based on Language Proficiency Grid as below)

    Job Description and Requirements

    Answer phones and respond to customer requests
    Provide customers with product and service information
    Transfer customer calls to appropriate staff (as and when asked for)
    Identify, research, and resolve customer issues using the computer system and applications
    Follow-up on customer inquiries, if not immediately resolved
    Recognize, document and alert the supervisor of trends in customer calls


    Type - VOICE - OUTBOUND - AIRTEL KANNADA COLLECTIONS

    Process Kannada Voice Process- CTC CTC: 13000/PM. (Take Home salary would be 11000 /-PM
    Age-18 to 25 yrs
    Education-HSC/Any Graduate can apply candidates also eligible to apply
    Industry-Any Org / Added advantage if they come from telecom Domain
    Experience 0 to 2 Yrs
    Language- Average communication (English) with & Good in Kannada Language can apply
    Role/Responsibility
    Should adhere to the policies and procedures laid down by the Client.
    Should have good analytical and numeric abilities
    Should achieve optimum productivity as per the fixed bench marks
    Experience in Indian Telecom products and processing knowledge is must
    Fundamental expectation-Good written and verbal communication
    Rounds of Interview
    HR Personal Interview, Passage Writing & Typing Test.


    Type - VOICE - OUTBOUND - AIRTEL TELUGU COLLECTIONS
    Process Telugu Voice Process SALARY Range Between: 9000-10000/-PM

    Age-18 to 25 yrs
    Education-HSC/Any Graduate can apply candidates also eligible to apply
    Industry-Any Org / Added advantage if they come from telecom Domain
    Experience 0 to 2 Yrs
    Language- Average com (English) with & Good in Telugu Language can apply
    Role/Responsibility
    Should adhere to the policies and procedures laid down by the Client.
    Should have good analytical and numeric abilities
    Should achieve optimum productivity as per the fixed bench marks
    Experience in Indian Telecom products and processing knowledge is must
    Fundamental expectation-Good written and verbal communication
    Rounds of Interview
    HR Personal Interview, Passage Writing & Typing Test.
    CTC CTC: 9600/PM. (First 2 Months Take Home salary would be 8000/- & From 3rd Month Take home would be 8500/-PM)
    (First 14 Days Training period stipend Rs. 2500/- provided by the company)
    Timing 9am to 6pm (8 Hour Work + 1 Hour Bk)- Days Shift

    JOB LOCATION: CHENNAI & SPOT OFFER & IMMEDIDATE JOINERS REQUIRED

    Please call Alosiouss 9551046337 for more info.

    Thanks,
    Alosious
    9551046337

Salary: INR 1,25,000 - 2,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Creative Hands HR Consultancy

Please call Alosious 9551046337 for more info
View Contact Details
Apply without registration
Similar Jobs
View All

IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.

Job Posted by

Creative Hands Recruitment Consultant Creative hands hr consultancy Chennai

14180 followers

Get Better Jobs & Higher Salaries. Suggested courses

I agree to the Terms and Conditions