Email Support Executive

1 - 6 Years
Not Disclosed by Recruiter
Posted: 32 days agoOpenings: 1Job Applicants: 200Job Views: 799

Job Description

Greetings from Accenture.

Hiring for a Non-voice process for an E-commerce client.

Job Responsibilities:
Resolves Sellers issues, questions, concerns with effective, clear and professional written and oral communication.

Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers issues.

Builds platform and business knowledge to better serve Sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations or Payments teams as required to resolve Sellers issues and questions

Work Location- Airoli, Navi Mumbai

Qualification: Graduate 
Work Experience - 1- 6 years (Any BPO voice/ non-voice will do)

Shift Timings: 24/7 Shift (Rotational shift including night) (Home pick-up and home drop will be provided)

Good communication skills.
While sending resumes please mention E-commerce in the subject line.


Qualification: Any Graduates (Undergraduates do not apply)

Work Experience - 1- 6 years (Any BPO voice/ non-voice will do)

Shift Timings: 24/7 Shift (Rotational shift including night) (Home pick-up and home drop will be provided)

If interested please reply back ASAP with your updated CV on

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


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Recruiter Name:Deepesh

Contact Company:Accenture Solutions Pvt Ltd

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