JOB PURPOSE (JOB SUMMARY):
Provide technical expertise in the planning, design, implementation, maintenance and support of the companys Workplace Hosting environment. Identify and resolve issues, improve system functionality and search for system improvement opportunities. Additionally, maintain and follow all relevant procedures and documentation, reviewing and updating where required.
KEY RESPONSIBILITIES / DUTIES:
Ensure operational standards are adhered to. This includes actively looking to continuously improve working practices to ensure the team works as efficiently as possible.
Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place.
Follow team procedures, identify gaps and resolve effectively. Including the Business/Disaster Recovery program
When advised, act as the lead coordinator/designer/implementer for all Workplace Hosting aspects of assigned project activity.
Ensure the Workplace Hosting portfolio remains current. Highlight areas requiring refresh albeit from a hardware or software perspective.
Regularly review the team risk profile.
Demonstrate and deliver excellent service to all clients at all times.
Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
Assist when instructed to design, implement and deliver of our BR obligations.
When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.
Act as a mentor for the more junior members of the team, offering guidance, coaching and support.
Successfully deputize in the absence of the Team Leader/Manager.
WORK EXPERIENCE / KNOWLEDGE:
5 + years in a Workplace Hosting role.
Mandatory Primary Skills:
o XenApp and Xendesktop Administration
o Netscalar and Storefront Administration
o Strong Windows Server and Terminal Server troubleshooting skills
o Moderate Knowledge on Virtualisation technologies
Previous experience in a Financial Services, highly pressured environment, essential.
Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services with a clear focus on Workplace Hosting disciplines.
SKILLS / OTHER PERSONAL ATTRIBUTES REQUIRED:
Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
Interpersonal skills necessary to effectively communicate at all technical levels.
Be able to demonstrate commitment to exceptional client service.
Excellent communication skills with the ability to understand and converse in English, verbally and in writing.
Be able to work adhere to Invesco technical and operational procedures and policies.
The necessary interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities.
Self motivated, enthusiastic, approachable and people oriented.
FORMAL EDUCATION: (minimum requirement to perform job duties)
Degree or equivalent experience.
Salary: Not Disclosed by Recruiter
/ Software Services
Functional Area: IT Software - Application Programming
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Maintenance Engineer
Employment Type: Permanent Job, Full Time