Purpose of the Role : Monitor and control the Operation and Maintenance (O&M) activity of UG Fibre and other ISP elements in Bangalore to achieve the target as per business requirement within budget, time.
Key Result Areas
Maintain SLA and Network Uptime of 99.99%.
Need to ensure the SLA (MTTR-4hrs) and TATs adherenceas per the Agreement with the Vendors.
Manage the FRT Team allocated to get the required SLA(MTTR) for the routes.
Process Compliance for New connectivity, Acceptance Test,
Data Base Consolidation/updation of ABD,HDD Reports, Fiber Details,
Third Party HDD clearance for Other operator & Co- Ordination with other Operators and Civic authorities
Ring closure of linear aerial and underground cases
Handling Field related issues and people management.
Hands on Experience in handling In building solutions End to End
Co- Ordination with inter department for AT activity, Support to project, planning and Sales team & others.
Completely responsible for & PM related activity
Report generation based on the Daily Patrol, Daily cuts,
Temporary & Permanent Rectification of fault with Vendor,
Need to ensure the Field teams are available 24 X 7 to manage & Support for early restoration.
Desired Skills and Competencies
Team working abilities
Passion for excellence
Knowledge of SDH & PDH Technology is a must.
Knowledge on OSP Rollout and O&M is a must.