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4,50,000 - 9,50,000 P.A. Openings: 1 Posted 29 days ago Job Applicants: 216 Job Views: 3500+

Job Description

 
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    Job Title: Engineer (Italian Language Expert)
    Location: Gurgaon / Bangalore

    The Role and Accountabilities:

    End to end ownership of the resolution and communication for customer enquiries
    Respond to all Incidents and Request within specified TAT in 24X7 operations
    Ensure to have positive feedback from the customers and raise the operations Net promoter score for Incident and Service Request
    Ownership of tickets with a high focus on dispute resolution
    Ensure the results of our TSAT surveys meet the expectations of Colt. Working towards delivering a best in class customer experience
    Handling Internal and Customer calls in Italian and English language
    Manage emails from Internal and External customers in Italian and English language, within defined SLA for response time
    Regularly communicate with our customers on the progress of their tickets, using non Colt jargon and customer friendly terms
    Resolve customer issues always following Colt standard processes
    Capture quality info using relevant templates in the tickets to resolve customer Incidents
    Feedback any gaps in processes to management
    Proactive follow up on negative triggers from own tickets and support
    Help to build strong relationships with all departments within Colt
    Documentation, recording and updating Incident details in Siebel

    What you will need to succeed

    Excellent communication skills (reading/writing/speaking) in Italian and English
    For Italian Graduate from University or B2 Level from Istituto italiano di cultura
    Proven track-record of commercial and customer service experience
    Solid experience in managing customer relationships
    Strong Analytical skills
    Ability to multi-task and prioritise workload
    Ability to adapt to continuously changing procedures and environment
    Team player with strong interpersonal skills
    Understanding of Microsoft Office products
    Working knowledge of Intranet and Internet applications beneficial
    Good knowledge of MS Office products (Excel, Word, Outlook)
    Advanced knowledge of ERP tools
    Has a good knowledge and understanding of Colts existing products and services (desirable)
    This positions requires a flexible, proactive approach along with a highly organised attitude

Salary: INR 4,50,000 - 9,50,000 P.A.

Industry: KPO / Research / Analytics

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

italian language italian language expert italian translator italian expert italian soft skills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Colt Technology Services ( India ) Pvt. Ltd.

Colt Technology Services ( India ) Pvt. Ltd.
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Job Posted by

Pooja Singh Client Consultant Colt Technology Services ( India ) Pvt. Ltd. Bengaluru / Bangalore

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