1st level support as Subject Matter Expert to the Voice operations teams.
Efficient Outage handling and escalation in case of any network incident
Maintain good relationships with key interfaces (Carriers, Commercials, TAN, Network Services etc.)
Measures to improve network performance
Ensuring compliance to stringent OLAs/SLAs
Manage & analyse key logs, reports and dashboards
Analysis of Critical Network incidents
Grooming of team members in routine in order to increase their engagement & efficiency
Fulfilment of various management objectives and initiatives from time to time. Development of time saving tools and techniques.