MaxLife is hiring for Customer Engagement Executives for our Agency channel. Attend the interview online!!!
Roles and Responsibilities
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
Measure of Success:
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests <1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
Audit rating 2
Desired Candidate Profile
- Graduate / Post-Graduate in any discipline.
- 1-3 years experience handling front end customer services
- Knowledge of service quality is required
Kindly share your CVs on the details below:
Recruiter: Abhay Chanotiya
E-mail ID: email@example.com
Contact No. 8958803656
Functional Area: Customer Success
, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employment Type: Full Time, Permanent