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Executive - Customer Engagement

From 1 to 6 year(s) of experience

Vijayawada, Hyderabad/Secunderabad, Faridabad, Gurgaon/Gurugram, Coimbatore, Delhi / NCR, Raipur, Erode

₹ 2,00,000 - 3,00,000 P.A.

Posted: 21 days agoJob Applicants: 365Job Views: 2068+
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Job Description

MaxLife is hiring for Customer Engagement Executives for our Agency channel. Attend the interview online!!!

Roles and Responsibilities

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints
  • Maintaining high NPS Scores
  • Life and Health Claims processing
  • Handling compliance issues.
  • Audit Rating

Measure of Success:

  • Service to Delight- 3Days
  • Customer Engagement - 70%
  • Surrender Retention - 68%
  • NPS-85
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be < 10 days
  • Surrender Requests <1%
  • 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.

Audit rating 2

Desired Candidate Profile

  • Graduate / Post-Graduate in any discipline.
  • 1-3 years experience handling front end customer services
  • Knowledge of service quality is required

Kindly share your CVs on the details below:

Recruiter: Abhay Chanotiya

E-mail ID:

Contact No. 8958803656

Industry: Insurance
Functional Area: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employment Type: Full Time, Permanent

Preferred Keyskills

Education:UG -Any Graduate

Company Profile

Max Life Insurance
'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world.

Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 20 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital.

During the financial year 2018-19, Max Life achieved €˜Gross Written Premium€™ of Rs. 14,575 crore & had sum assured in force of Rs. 7,03,972 Crore. As on 31st March 2019, the Company had Rs. 62,798 crore of AUM & a share capital including reserves & surplus of Rs. 2,767 crore. The Company has nearly 35 lakh customers serviced by its 12,082 employees & 48,522 agent advisors through 269 offices across the country.
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Contact Details

Contact Company:Max Life Insurance

Address :90A,,,UDYOG VIHAR,SECTOR 18, GURGAON, Haryana, India

Walkin Interview

2-7 Yrs Mumbai, Mumbai Suburban, Thane, Bhiwandi, Goregaon, Kalyan/Dombivli, Mumbai (All Areas)

Roles aJob Summary:Agent RecruitmentAgent DevelopmentMeet Business targetsCustomer Centricity Agent Recruitment  Develop various sources of agent hiring & build a team of agent & agent pipe line. Con...view more

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