The role holder is responsible to perform services of food & beverage operations of outlets as per the standard operation procedures of the unit. He/ She works under the leadership of the F&B Manager of the unit.
Key Responsibilities :-
Ensure guest satisfaction and delight by delivering high quality services
Ensure to follow all the Food and Service policies and standard operating procedures
Carries out effective service by ensuring guests are greeted and seated, food orders are
processed accurately, and payment methods are handled accurately.
Prompt and courteous delivery of all orders, maintain positive image through all areas of guest contact and through cleanliness of guest areas.
Carries out effective beverage service by ensuring regularly replenishment, abiding by responsible alcohol service regulations, converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine.
Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout and daily activities in order to assist guests
Ensure guest satisfaction through personalize, professional ,efficient and on time services
Maintain your station in accordance with standards at all times.
Develop a complete knowledge of menus, dishes and glassware service and utilize that knowledge in the service of the guest.
Promote and practice friendly and courteous hospitality.
Utilize Suggestive Selling techniques to increase revenue.
Take appropriate action to resolve guest complaints and vinform the manager immediately.
Food and beverage stock is stored in relation to hotel procedures
Performs related duties and special projects as assigned
Complete all daily and weekly assigned side-work
Attend and participate in daily, weekly, monthly departmental trainings.
Clear cutlery, crockery, glassware etc from dish area.
Create a positive hotel image in every interaction with internal and external customers
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
Implement procedures which enhance the better guest experience and satisfaction
Ensure proper implementation of the Prevention of food adulteration policies and procedures
Ensure implementation of international standards of Food hygiene and Safety
Responsible for the safety of all guest services.
Required Candidate profile Interested Candidates can apply online or their updated CV at firstname.lastname@example.org