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First Data (subsidiary of Fiserv)is Looking Production Support Engg

7 - 12 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 399 Job Views: 1118

Job Description

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    Position : 1
    Location : Chennai
    Experience : 7 to 12 Yrs

    The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with the direction set by best practices and standards at First Data.

    The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients. 

    1. Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
    2. Develop and maintain documentation process of ongoing operations and administration of infrastructure
    3. Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution
    4. Coordinate performance analysis, recommendations, and improvements within the hosting infrastructure
    5. Provide mentoring and act as an escalation point for administrators and technicians
    6. Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
    7. Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues
    8. Collaborate with multiple internal teams across disparate groups to resolve client support escalations
    9. Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
    10. Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
    11. Create/Maintain documentation for operational procedures as required
    12. Provide after-hours and on-call support for client service delivery
    13. Demonstrated ability to translate Business/Technical requirements into High level and Low Level Design documents.
    14. Demonstrated ability to determine and document complex software or system functional specifications.
    15. Demonstrated ability to Gather requirements in close cooperation with Product and other non-technical staff
    16. Proven experience in diagnosing and troubleshooting technical issues

    Skill Set:
    1. Hands on experience in Systems Architecture/ Application Integrations/ Application Support/ Application Deployments.
    2. Hands on experience in UNIX & shell scripting.
    3. Proven experience implementing web services and web service interfaces using WSDL, XSD, XML, SOAP/REST frameworks and technologies
    4. Experience with SDLC, Agile development and Waterfall methodologies
    5. Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins, Sonar)
    6. Strong user/admin experience with Linux/Unix command line
    7. Strong experience with monitoring systems such as Splunk, App Dynamics.
    8. Expertise in networking protocols, networking and routing strategies
    9. Expertise in reviewing, implementing and supporting Enterprise Security solutions including Web Service Security, SSL Mutual Authentication.
    10. Expertise in Web & Application servers including Websphere Application Server (WAS), JBoss and Apache
    11. Experience with Cloud technologies IaaS, PaaS, AWS (highly recommended)
    12. Experience with Mobile Payments (highly recommended)

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Programming & Design

Role:Product Manager

Employment Type: Full Time, Permanent



UG: B.Tech/B.E. - Any Specialization, Computers, BCA

PG:MCA - Computers, M.Tech - Computers, Any Specialization

Doctorate:Doctorate Not Required

Company Profile:


First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit

First Data is an Equal Opportunity Employer.
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Job Posted by

Priyamvada Sinha Senior Recruiter First Data Development Private Ltd Pune


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