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Fpa/finance Executive/finance Analyst- Chennai-night Shift's

5 - 8 YearsChennai

INR 4,50,000 - 6,00,000 P.A.Openings: 1Posted: 15 days agoJob Applicants: 427Job Views: 461
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Job Description

Responsibilities:

Compiles and reviews reports detailing performance indicators, sales trends, and other sales data- related analysis.
Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
Helps resolve highly complex customer issues (e.g., distribution, pricing) and proactively follows- to assist external-facing customer service representatives.
Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues.
Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
Education and Experience Required:

Two year university degree or equivalent experience.
Typically 6+ years experience in a customer service role.
Knowledge and Skills:

Excellent communication skills. Fluency in English and local language mastery.
Advanced knowledge of internal processes and policies.
Solid understanding of local legal compliance issues.
Advanced problem-solving and analytical skills.
Strong teamwork skills.
Advanced time management skills.
Demonstrated project management skills.
Developing mentoring and coaching skills.
Additional Job Description
Additional Job Description
Good communication skills, customer engagement, flexibility to shifts.

To be experience in finance, accounts related job profile

Salary: INR 4,50,000 - 6,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Micro Focus Software India Private Limited
Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT-fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas:

DevOps | IT Operations| Cloud | Security | Info Governance | Big Data
View Contact Details+
Contact Details

Contact Company:Micro Focus Software India Private Limited