Fraud, Risk and Payment Specialist – India Office

2 - 7 Years
Hyderabad
Not Disclosed by Recruiter

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Posted: 17 days agoOpenings: 1Job Applicants: 181Job Views: 692

Job Description

We are looking for a fraud, risk and payment specialist to join our busy target-drive team based in our India office.

 

Why we need you:


You will liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity. You will handle third-party processor contacts, transaction reconciliation process and troubleshoot technical player issues. You will stay fully up-to-date with all of The StarsGroup's Guidelines, Policies and Procedures and any other duties associated with assisting the players as requested by management.

 

Who are we looking for:


You should have the ability to demonstrate excellent verbal and written communication skills in English and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands. You may need to work a variety of day, night and swing shifts depending on requirement

 

We're a busy team, so you'll enjoy a fast-paced office to agreed targets, as we strive to grow our brands and develop our services.

 

As the ideal candidate, you will have:


Previous gaming experience, knowledge of international document, KYC and AML/CFT procedures. Experience in credit card fraud and/or online payment processing merchant systems. Online fraud investigations and/or online payments processing systems in considered as a big advantage, as well. Last but not the least, proficiency in additional foreign languages definitely will give you an edge.

 

What's in it for you?


We aim to be the world's favourite IGaming we offer a competitive salary and to reflect your role, talents and experience. We'll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address).

 

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. , cookery classes and circus training. We also have an Employee Assistance where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.

 

What happens next?

 

We will aim to get back to you as soon as possible. If you meet the criteria we will invite you to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.

Perks and Benefits 

Best in the Industry.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(Technical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

The Stars Group

The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world's largest and most licensed publicly listed online gaming companies This role is in the Group's Hyderabad service office in the Global Support Services team.
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Contact Company:The Stars Group

Website:http://www.starsgroup.com/

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