HCL BSERV is looking for fresher candidates to work in a Product support Engineers at Client location. Interested candidate kindly walkin with your updated resume
Work Location:- Hyderabad ( Client Site)
B.E/B.tech Engineering graduates without Backlogs are only eligible
Night Shift Mandatory.
Date & Timing:
20th Jul 18 (Friday) / 11am
Walkin Venue: Address: St. Peter's Engineering College,Opp. A.P.Forest Academy, Dullapally, Maisammaguda, Medchal, Hyderabad, Telangana 500043
: Gopinath(HR) Job Description:-
- Excellent Communication skills oral & written
- Product / Technical support with knowledge of HTML, Java script and CSS
- Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
- Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
- Experience in email support and solving the technical issue by step by step process.
- Provide email based technical support to clients in different geos - 24*7
- Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
- Maintain high customer satisfaction
- Help with research and troubleshooting of tough tickets
- Knowledge Gap Reduction
- Process improvement & Escalations management
- Product support/Application Support experience
- Troubleshooting the issues related to ad servicing
Note @ Excellent Communication in English is mandatory
Salary: Not Disclosed by Recruiter
/ Call Centre
Functional Area: ITES
, Customer Service
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time