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Freshers Walk-in / Engineers (product Support)

0 - 1 YearsHyderabad

Time and Venue

Walkin Interview on 20th July from 11 AM onwards

Walkin Venue: Guru Nanak Institutions,Khanapur Village, Manchal Mandal, Ibrahimpatnam, Telangana 501506

Express interest to recruiter and also get a reminder of this walk-in
Not Disclosed by RecruiterOpenings: 10Posted: Just NowJob Applicants: 951+Job Views: 5928+
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Job Description

HCL BSERV is looking for fresher candidates to work in a Product support Engineers at Client location. Interested candidate kindly walkin with your updated resume

Work Location:- Hyderabad ( Client Site)

B.E/ Engineering graduates without Backlogs are only eligible

Night Shift Mandatory.

Date & Timing: 20th Jul 18 (Friday) / 11am 

Walkin Venue:  Address: St. Peter's Engineering College,Opp. A.P.Forest Academy, Dullapally, Maisammaguda, Medchal, Hyderabad, Telangana 500043

Contact person : Gopinath(HR)

Job Description:-

  • Excellent Communication skills oral & written
  • Product / Technical support with knowledge of HTML, Java script and CSS 
  • Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
  • Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
  • Experience in email support and solving the technical issue by step by step process.
  • Provide email based technical support to clients in different geos - 24*7
  • Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
  • Maintain high customer satisfaction
  • Help with research and troubleshooting of tough tickets
  • Knowledge Gap Reduction
  • Process improvement & Escalations management
  • Product support/Application Support experience
  • Troubleshooting the issues related to ad servicing

Note @ Excellent Communication in English is mandatory

HR Team

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time

Company Profile

HCL Technologies Limited
HCL Technologies Limited
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Contact Details

Recruiter Name:Bruno

Contact Company:HCL Technologies Limited