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Not Disclosed by Recruiter Posted 17 days ago Job Applicants: 18 Job Views: 129

Job Description

 
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    The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900 employees located across the globe. GIDA manages entitlement and provisioning of access for internal Citi employees/ contractors and increasingly for external Citi clients who are using Citi applications. GIDA works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business - driven technology projects related to information security issue

    Job Overview:

    Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi

    Key Responsibilities:

    Excellent understanding of end to end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements

    Handle simple thru complex, multi - tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Lead and resolve severity escalations and identify root cause and creating corrective action plans

    Represent GIDA Service Delivery on compliance calls, meeting with Audit. Collect and analyze evidence (deliverables) with internal/ external compliance and auditing agencies/ officials and add intelligence into the information collected

    Process entitlement, compliance review requests and/ or incident/ change management handling for Citi s global customer base within established support thresholds, including bulk requests and housekeeping tasks

    Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned

    Perform any kind of ID or Functional ID related processes. Group, profile and role management, Functional and Temporary ID management. Perform Certificate management

    Ensure adherence to pre - assigned SLO requirements for designated requests at a personal and team level

    Perform system setup, packaging and installation. Identifies need for new tasks and creates them on demand

    Conduct Citi Marketplace product maintenance. Conduct Citi Information Security Administration Repository Inventory maintenance; takes responsibility to keep the team inventory databases up - to - date

    Checks and reviews implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi - tiered applications. Responsible for the service/ compliance quality and accuracy

    Demonstrate complex application or system knowledge

    Use the most complex tools within Microsoft applications and link them creating workflows between different formats

    Demonstrates excellent understanding of end to end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements based on Lean methodology

    Has a good understanding of end - to - end Project Management. Able to lead complex projects

    Utilize key information security administration tools

    Maintain excellent availability to achieve strong results

    Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day - to - day work. Ability to explain principles behind IS/ GIDA policies and guidelines

    Identifies, registers and resolves potential compliance issues. Responsible for closure and keeping the inventory up - to - date. Drive and encourage IS culture

    Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to develop and implement an effective IDP (Individual Development Plan)

    Effectively delegates tasks and projects to others. Encourages others to stretch capabilities

    Applies best practices in coaching. Works with others to identify development needs and resources

    Understands and applies complex decision making processes. Seeks out input from all involved stakeholders. Comprehends all risks in decision making. Involved in higher level decisions

    Communicates the need for change to remain competitive. Involves others in the change process. Understands complex change theory and how to overcome resistance to change. Assist change from start to finish.

    Understand Citi, organization and department vision, strategy and goals. Relates own work to department, organization and Citi vision, strategy and goals. Understands and creates SMART goals for projects and initiatives. Self - accountable for goal achievement

    Utilizes effective interpersonal techniques. Strong communicator. Effectively uses influence to build support for key initiatives

Salary: Not Disclosed by Recruiter

Industry: Banking / Financial Services / Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Assistant Manager/Manager-(Technical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile



    Minimum Bachelor's degree

    Minimum 4 years experience either in an Information Security Administration environment or related field with customer service experience in data management

    SSCP/ CISSP/ ITIL/ PMP/ Citi Lean certificate is advantage

    Good command of English language (both verbal and written)

    Strong interpersonal skills

    Analytical and detail oriented

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Citicorp Services India Pvt Ltd

Citicorp Services India Pvt Ltd
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